Updated: September 15th, 2020
The safety of our customers, guests, and partners is our top priority. We are operating with a reduced manufacturing and distribution center team, and as a result shipping and delivery times may be extended. Please be patient with us as we will do everything we can to get you your order as safely and quickly as possible so that you can continue to live your yoga, wherever you are!
As soon as your order ships you will receive an email notification with tracking, and our hope is that orders will leave our warehouse within 7-10 business days from when your order is placed. Many of our products are handmade with care in our manufacturing facility near Vancouver, BC. Props such as our Bolsters, Zabutons, and Meditation Cushions may take longer to make and prepare.
We greatly appreciate your patience. Our Customer Satisfaction Team is here to support you, and you can reach out to them at firstname.lastname@example.org
How long will it take for my order to arrive?
Our team is working hard to get your products ready to ship, but our main priority is the safety of our customers, teams, and community. We’re taking additional measures at our distribution centres inline with local, provincial and national directives, which may cause delays.
How can I cancel or change my order?
We are unable to edit or cancel orders once they’ve been placed. This includes making changes to the shipping address once the order is in transit.
Once you receive your order, as long as it is still in the original packaging, you will be able to return it up to 30 days after you received the product. Reach out to us at email@example.com with your order number and reason for return to get the process started.
Why is my tracking number not working?
Please note, many couriers are no longer guaranteeing specific delivery times, as they are processing a much higher volume of orders. If you received a tracking number and do not see information on the progress of your package this is completely normal, and for more information check out the courier's service guarantees page.
Can I expedite my order?
At this time we are not offering expediting shipments or prioritizing orders.
Can I return my order?
Check our Return Policy for more information on the eligibility of your return.
We are processing returns within 5-7 business days once your return reaches our warehouse. Any additional delays are due to the measures that our team is taking to ensure the safety of our customers, community, and team. If you haven’t heard back from us regarding your refund after 7 days, please send us an email at firstname.lastname@example.org. We’re here for you Monday-Friday 8am-4pm EST.
Strict precautionary social and sanitation measures are in place at all of our Distribution Centers such that our community can continue to enjoy our wellness products from home:
All staff are taking the necessary precautions and following guidelines from regional, provincial and national directives. Examples include:
At this point, we have fully operational Distribution Centers in order to support YOU in living your yoga.
All from remote working environments, our Customer Satisfaction team remains active to support you with any questions. Our usual business hours are in effect 8am- 4pm EST, Monday - Friday. Email is the most effective and efficient means of reaching our team. We strive to get back to all customer inquiries in a 1-2 business day window although due to an influx of customer inquiries and questions during this time, we do ask you to be patient with our response time as this may vary.