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COVID-19 Information & Implications

Updated: March 26, 2020

We stand with you during this unprecedented time and remain committed to vision of helping people everywhere to live their best and most balanced lives.  

 

 

 

Distribution Center Precautions: 

Strict precautionary social and sanitation measures are in place at all of our Distribution Centers such that our community can continue to enjoy our wellness products from home:

- All staff are wearing gloves at ALL times, changing gloves often, and washing hands often. Cleaning stations with hand sanitizer and sterilizing wipes are set up across our facilities.

 - We have increased the frequency with which we clean and disinfect touched objects and surfaces, including screens, tables, chairs, bathrooms, and door handles.

- We are on a rotating staff schedule to ensure safe social distancing is adhered to at all times.

- We have imposed strict receiving guidelines for all vendors.

At this point, we have fully operational Distribution Centers in order to support YOU in living your yoga. 

 

Socially Distanced Business As Usual: 

All from remote working environments, our Customer Satisfaction team remains active to support you with any questions. Our usual business hours are in effect 7:30am-5:30pm EST, Monday - Friday. Email is the most effective and efficient means of reaching our team. We strive to get back to all customer inquires in a 1-2 business day window although due to an influx of customer inquiries and questions during this time, we do ask you are patient with our response time as these may vary. 

Our Marketing and Sales team is working to provide at home wellness support to share with you and are also safely working from remote working environments at this time.

 

Shipping and Order Fulfillment Times: 

We at Halfmoon always strive to get your order swiftly and safely made, packed and shipped out the door to you! That said, during this unpredictable time we may experience delays in shipping and shipping timelines. Please be patient with us as we will do everything we can to get you your order in a speedy fashion. If you have not received a confirmation of shipment within 10 days of order placement, then we welcome you to contact our customer satisfaction team at hello@shophalfmoon.com and we will investigate.

 

Shipping and Order Fulfillment Parameters: 

During this time with reduced staff within our Distribution Centers we have implemented the following measures to ensure the best efficiency possible of our teams!

- No substitutions or order changes once an order has been submitted
- Cancellations can only occur in an 24 hour window of order placement. After this time frame, orders can not be cancelled. 
- Orders placed with a coupon code or on sale are a FINAL SALE. 
- Promo codes and sales are bound to no rainchecks, no extensions and no price adjustments before or after the sale/promotion window.

 

No Returns of Exchanges For Your Safety: 

During this unprecedented time where safety and cleanliness is of the upmost importance, effective March 26h, 2020 we are no longer accepting returns or exchanges on products or orders that have left the controlled environment of our warehouse. This precaution has been put in place to ensure the safety of all our customers. Should you have more questions in regards to this precaution please reach out to our customer satisfaction team at hello@shophalfmoon.com and we will work with you to get you answers or the best possible solution to any concerns. 

 

Your health, and the health of our team, are of the utmost importance and we continue to follow public health official inputs as we navigate this complex situation. With love, light, and gratitude.
- The Halfmoon Team